Resolution

Resolving issues between buyer and sellers on United Baristas Market

Overview

This process applies to disputes between private buyers and sellers on United Baristas Market using the Trustshare escrow service

• If an item is purchase from a company, the Consumer Contracts Regulations provide opportunity for buyers to return items without reason
• If an item was paid for via PayPal, their dispute process applies

Process

1. Buyers should contact the seller explaining the issue and the seller's obligations under the Consumer Rights Act
2. Buyers should mark the transaction as disputed in Trustshare to prevent the funds being paid out
3. At this point please contact United Baristas support to ensure that the transaction is being actively monitored

• Keep a record of correspondence in a durable medium (email etc), and where possible correspond on United Baristas Market
• Most people are reasonable and more than happy to clarify, make good or resolve any issues so conduct your correspondence with reasonableness and courtesy
• Trustshare also offers a dispute resolution service
  

Intractable disputes

If you come to the point of an intractable dispute, you can opt for alternative dispute resolution or the small claims court.