Delivery & Installation of Equipment Store Orders
Understand dispatch, delivery and installation options from Equipment Store
The delivery method and time depends on the size and weight of the items you order, if it's a factory order, and whether you require an install.
Courier
Most grinders and barista tools are delivered by courier
In stock products are dispatched as soon as practically possible after payment clearance. This typically means 1 – 3 working days from completing your order. Parcel typically take 1 – 2 working days to be delivered.
We will provide dispatch confirmation and tracking information upon dispatch.
Orders may be shipped with multiple deliveries.
If you have selected options that are available to Factory Order, we’ll dispatch your items as soon as the product as soon as the shipment arrives into the UK warehouse from the factory.
Occasionally we run low on parts or products. If we foresee a delay outside of the guidance, we’ll get in touch with a revised lead-time.
Storing Orders
It’s best to order well ahead to guarantee availability
We can hold items in the UK warehouse until you’re ready to receive them. Plus, we’ll start your finance package the day we dispatch your items.
The items will be much safer in the warehouse than being stored on a building site. And you benefit from knowing the items are available and ready to be dispatched.
If you want us to hold items, just request a date in the order notes. Otherwise, we will dispatch items as soon as practically possible.
Lorry
Bulky and heavy items, such as espresso machines
In stock products are dispatched as soon as practically possible after payment clearance. This typically means 1 – 3 working days from completing your order. Pallets typically take 1 – 2 working days to be delivered.
We will provide dispatch confirmation. Most haulage services will telephone to arrange delivery.
Bulky and heavy items are delivered palletised with a kerbside delivery service. Make sure you have the ability to move bulky and heavy items from the lorry into your premises.
If you have selected options that are available to Factory Order, we’ll dispatch your items as soon as the product as soon as the shipment arrives into the UK warehouse from the factory.
Occasionally we run low on parts or products. If we foresee a delay outside of the guidance, we’ll get in touch with a revised lead-time.
Installation
Installing espresso machines
Commercial espresso machines are connected to electricity, water and waste. Our installation service is able to connect and set up the machine but not able to perform the pre-requisite electrical and plumbing work. We will be in touch to arrange a pre-installation check. Assuming everything is ready, we will then be able to confirm an installation date. In many cases, the installer will bring the item with them to install.
Learn about pre-installation requirements ➜
Factory Order Lead Times
Installing espresso machines
We endeavour to keep the most popular items in stock; some products, versions or options are available as Factory Orders.
The lead-time from order to dispatch depends on the production cycle, the availability of parts and the shipping frequency from the factory. Post-Brexit, it is unviable to ship products individually, there are now typically weekly or fortnightly shipments from the factory and shipments take two – five working days.